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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of JMed Chewie

JMed Chewie

October 2, 2024

5  out of  5
rating by JMed Chewie
"Kim and her staff are great, have been a satisfied customer for a long time. I have home/auto thru them, and they are always trying to find ways to trim my premiums. Thank you Kim! I appreciate the professionalism, and always being there to answer the phone."
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Fredlyn Cassamajor

September 20, 2024

5  out of  5
rating by Fredlyn Cassamajor
"I have had the pleasure of working with Kim with State Farm, for the past few years. She made the insurance process a walk in the park. Friendly, knowledgeable, and always ready to tackle my questions. I highly recommend her to anyone looking for an insurance agency that puts customers first. Kim is like the big sister that looks out for my family and I best interests, Thanks Kim!!!!!!!!!"
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amy robinson

June 25, 2024

5  out of  5
rating by amy robinson
"We have had the pleasure of working with Kim Bergsten and her team at State Farm, and can't say enough about the exceptional service they provide. From the moment we started our policies, Kim and Eli have been incredibly easy to work with. They are always available to answer any questions we have, no matter how small, and their responsiveness is truly remarkable. What sets Kim and her team apart is their genuine care for their clients. Unlike many insurance agencies that only reach out when it’s time to renew your policy, Kim and Eli ensure you feel supported and informed every step of the way. They take the time to understand your needs and provide personalized advice and solutions, making you feel like more than just another customer. In an age where automated systems are the norm, it’s refreshing to have real people like Kim and Eli who are dedicated to providing top-notch service. Their commitment to excellence and their personal touch make dealing with insurance matters easy. I highly recommend Kim Bergsten and her team at State Farm to anyone looking for reliable and friendly insurance service. Thank you, Kim and Eli, for making the insurance process seamless and for always being there when we need you!"
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Laura Haner

June 21, 2024

5  out of  5
rating by Laura Haner
"Kim is always super helpful and quick to get things done!"
We responded:
"Thanks so much Laura! "
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Melissa Raimondo

June 12, 2024

5  out of  5
rating by Melissa Raimondo
"I highly recommend Kim as your State Farm Agent! I was shopping for an auto and home bundle and Kim spent a lot of time on the phone explaining everything. She made this transaction very easy for me and it was all rather quick as well. She is knowledgeable, caring, and personable! You won’t have any regrets choosing Kim as your agent!"
We responded:
"Thank you Melissa! I was happy to help you all and I appreciate your choosing me to help you with your insurance needs! Welcome to the area!"
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Daphne Conner

June 5, 2024

5  out of  5
rating by Daphne Conner
"Kim and her staff are amazing. They are always friendly, helpful and fast."
We responded:
"Thank you so much Daphne! We strive to provide fast and reliable service."
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Ammar Wahid

April 29, 2024

5  out of  5
rating by Ammar Wahid
"Insurance Expert& Professional, friendly, explained everything for me ,i trust this Agent 👌 Recommended!"
We responded:
"Thanks Ammar! "
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Timothy Pham

November 2, 2023

5  out of  5
rating by Timothy Pham
"I love Kim. I have been with her for many years now, almost since I started driving. Her customer service is second to none. I have a very busy life and things can easily get swept under the rug, but Kim consistently reaches out to me. She’s been the sweetest agent I’ve met. I appreciate her so much! If you’re looking for a new insurance agent I HIGHLY recommend Kim and her office."
We responded:
"Thank you for your business over the years Tim. We appreciate you and your kind words! "
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Eli Bergsten

October 27, 2023

5  out of  5
rating by Eli Bergsten
"Best place to go to get the best service. Kim Bergsten State Farm will help you with all your insurance, banking, and investment needs with a focus on your specific goals. Call her today to see how she can help you!!!!"
We responded:
"Thank you! We do our best to help each customer that reaches out to us!"
Profile photo of Megan Flora

Megan Flora

October 24, 2023

5  out of  5
rating by Megan Flora
"Kim & team have made my experience easy & quick. She’s always there to answer questions & even make phone calls to keep the process moving through a total loss & on to getting my new car insured & ready to go again. I know I can reach her & count on her at all times!"
We responded:
"Megan we were happy to help. We are glad you were able to get through the process and get into your new car quickly. We appreciate you!!"
Profile photo of J “MrMaLyy” D

J “MrMaLyy” D

July 18, 2023

5  out of  5
rating by J “MrMaLyy” D
"She has gone above and beyond to help me. Definitely an amazing insurance agent who I would highly recommend and she will definitely help you with anything and everything you need!"
We responded:
"Thank you so much! We appreciate your business and you trusting us with your insurance needs! "
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Laurel Haesaert

February 23, 2023

5  out of  5
rating by Laurel Haesaert
"I worked with Amber. She is amazing! Very knowledgeable and kind! I absolutely recommend working with her and the team for your insurance needs!"
We responded:
"Thank you Laurel! We were happy to help you. Amber does a great job and we are so glad she is part of our team!!"
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Patricia Parker

February 8, 2023

5  out of  5
rating by Patricia Parker
"Kim has been taking care of my insurance( car,renter's) needs since 2019. I love working with her office! I never have ever had to wait for add ons or return emails! Thank you Kimberly and staff!"
We responded:
"Patricia we appreciate your continued business. Thank you for letting us take care of you!!"
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Chris

December 8, 2022

5  out of  5
rating by Chris
"I worked with Kim on insurance needs. Shopping around until I spoke with her. Hands down a pleasure to work with. Saved me money for better coverage. She explained everything in simple terms. Needed to make the switch within one day, she made it happen. She did all the leg work, keeping in touch the entire time. Advised I always reach out to her with any questions etc. So far highly recommend"
We responded:
"Chris I was happy to help you and your family!! Please continue to reach out if we can help you or you have other questions. We appreciate you!!"
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Dr Amy Rinker

July 14, 2022

5  out of  5
rating by Dr Amy Rinker
"Kim was extremely helpful and devoted the time in helping us transfer our policy to our new state. I would highly recommend her for your insurance needs!!"
We responded:
"I was happy to the help. Welcome to Virginia! Thank you for picking us to be your Insurance Agent!"
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Barry Brown

July 6, 2022

5  out of  5
rating by Barry Brown
"Kim Bergsten has always been extremely helpful! Even after normal hours I can always count on Kim answering any questions I might have!!"
We responded:
"We are always here to help you! We appreciate your business."
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douglas booth

May 26, 2022

5  out of  5
rating by douglas booth
"Kim and her staff were wonderful to work with. She was very knowledgeable and ask enough questions. She cared about me. Doug Booth Roanoke County, Virginia 24019"
We responded:
"Thank you so much Doug! We are always here to help!"
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Mara Faris

April 5, 2022

5  out of  5
rating by Mara Faris
"Friendly, easy to work with, and just all around good people. I've never had a better experience with an insurance agent."
We responded:
"Thank you so much for the review! We appreciate your business!"
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CW Stevens

March 1, 2022

5  out of  5
rating by CW Stevens
"Kim is great to work with, always keeps me up to date with everything, answers all my questions. It's a pleasure doing buisness with people like her and state farm."
We responded:
"Thank you so much! We appreciate your business."
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Creek Turner

February 25, 2022

5  out of  5
rating by Creek Turner
"Kim is always so helpful and kind!"
We responded:
"Creek we were happy to help you! Thank you for your service."
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Samantha Clark

January 21, 2022

5  out of  5
rating by Samantha Clark
"They are amazing and have done so much for me and my family. They so so great and really care about each and every one of their customers. If your looking insurance from a company who cares you found it."
We responded:
"Thank you so much Samantha! We are always here for you and Adam."
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Harold Kern

January 4, 2022

5  out of  5
rating by Harold Kern
"Had been with Progressive for almost 3 years my premium had went up the last 2 terms and there reasoning was outside factors was why?? My parents have had Kim (State Farm) for few years and told me to try her... I did and she helped save me $100 and probably 10 times the coverage!!!! Thanks Kim"
We responded:
"Harold I am so glad you called! We are always here for you and your parents. Thank you! We appreciate your business!"
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Dorenda Pitner

December 18, 2021

5  out of  5
rating by Dorenda Pitner
"Kim and Amy helped me so much getting my insurance needs met. Kim explained so well what I needed here in Virginia and transferring my cars and house coverage from Oklahoma. Thanks so much Kim for knowing your job so well."
We responded:
"Amy and I were happy to help!! Welcome to Virginia- call us anytime!!"
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Ariana Smith

November 4, 2021

5  out of  5
rating by Ariana Smith
"Hands down the best insurance experience I have ever had! Needed a fast quote and got priced half of what my previous company wanted and with more coverage. Needed something faxed it was done the same day. Quick responses and great customer service! Very pleased and impressed, will be taking all my business here and telling my friends and coworkers to call Kim!"
We responded:
"Thank you so much Ariana! We are always happy to help. We appreciate your business and will do our best to help your friends and family!"
Profile photo of Hope Higgins

Hope Higgins

October 27, 2021

5  out of  5
rating by Hope Higgins
"If you are looking for an insurance agent, look no more. Kim and Amy are incredible. They are always available for questions, and they have solutions for so many situations. I have been with these ladies for several years now and I have never been happier. They make every transition seemless. Just give them a call and see for yourself. You won't be disappointed."
We responded:
"Thank you so much Hope! Amy and I are always here to help. We appreciate you!!"